Shop Policies

Returns/Refunds

Unfortunately we cannot accept returns, and all sales are final. 

Bromstad Printing Co. is unable to offer refunds on items that have already shipped but may be experiencing delays. In the chance that your item is declared officially lost, a replacement can be made.

Damaged Items

Should you find that your items have arrived with any damage, please reach out to info@bromstadprinting.co and we will be happy to help arrange a replacement or refund. Let me see how we can make you happy! I attempt to answer requests within 24–48 hours and find a way to resolve the issue.

Keep in mind risograph printing can be expected to always feature small quirks to every print, including but not limited to variances in ink density across large flats, errant dark or light spots, and slight misregistration between colors. That's just the nature of the medium!

If you are however unsatisfied with the item you've received, send us an email and we'll be in touch to see if there's anything we can do.

Shipping

I pick and pack your order carefully before dropping with UPS. Orders are generally processed Mondays, Wednesdays, and Fridays, so you can expect your order to ship within 1–3 days from your order date. You should be able to see an estimated delivery date at check out based on this handling time.

Shipping delays are unpredictable but they happen and are unfortunately out of my control once something is with the carrier! If there is an occasion or celebration with a time sensitive date that you need a card for, consider ordering further in advance just in case it takes longer for your item to arrive. Even better, think about getting several cards at once to have for the year to always be available for just those times.

Do you offer local pickup?

Due to the volume of orders I am currently processing, local pickup is no longer available at this time. I'm so sorry for the inconvenience!